1. General Provisions
1.1. These Terms and Conditions define the rules for using the Platform and the conditions for providing Service by VEHILAB sp. z o.o. (hereinafter referred to as “Provider”).
1.2. Glossary of Terms:
- Provider – the company that provides the Platform.
- Platform – the online system provided by the Provider, enabling the execution of Service.
- Service – the process of processing Files uploaded by the Customer to the Platform. The scope of the Service, its method of operation, and the cost in Credits are individually specified within the Platform.
- Credits – an internal settlement unit within the Platform, used to execute Service. Credits are not a means of payment or currency as defined by law and cannot be exchanged for money.
- Customer – a registered user of the Platform.
- Account – the Customer’s individual account on the Platform, which allows for managing Credits and executing Service.
- File – a digital resource uploaded by the Customer to the Platform for the purpose of executing a Service. The File must meet the technical requirements specified for the given Service, including permissible formats, maximum size, and other potential restrictions.
2. Registration and Customer Account
2.1. To use the Platform, the Customer must create an Account by providing the required information and accepting these Terms and Conditions.
2.2. The Customer is responsible for providing true and up-to-date information during registration and updating it if changes occur.
2.3. The Customer is fully responsible for the security of their Account, including protecting login credentials. The Provider is not responsible for any consequences of unauthorized access to the Account resulting from the Customer’s negligence.
2.4. The Customer may not share their Account with other persons or use Accounts belonging to other users.
2.5. The Provider reserves the right to suspend or delete a Customer’s Account in the following cases:
a) violation of the Terms and Conditions,
b) suspected illegal activities,
c) actions that may threaten the security of the Platform,
d) attempts to bypass security measures, access control mechanisms, or other Platform protection systems.
2.6. The Provider reserves the right to temporarily suspend a Customer’s Account if there is a justified suspicion of a violation of the Terms and Conditions. The decision to reinstate or restore the Account is subject to the individual assessment of the Provider.
2.7. In the event of an attempt to bypass the Platform’s security mechanisms, the Customer’s Account may be permanently removed without the right to recover unused Credits.
2.8. If the Account is closed at the Customer’s request or deleted by the Provider, the Customer loses access to the accumulated Credits, which are non-refundable and cannot be exchanged for money.
3. Purchase and Use of Credits
3.1. Credits are an internal settlement unit within the Platform and are used exclusively to execute Service.
3.2. The Customer may purchase Credits using the available payment methods specified by the Provider. Purchased Credits are assigned to the Customer’s Account after the payment has been processed.
3.3. Credits do not constitute a means of payment as defined by law, cannot be exchanged for money, and cannot be transferred between Accounts. Credits are non-refundable, regardless of whether they have been used.
3.4. Credits may only be refunded in the event of a technical error on the Platform that prevented the execution of the Service. In such cases, the Provider may grant a refund of Credits after reviewing the Customer’s claim.
3.5. Credits are deducted at the moment the Customer accepts the Service price.
3.6. Credits are valid for 365 days from the date of purchase. After this period, unused Credits expire. Expired Credits may be reinstated if the Customer makes a new Credit purchase.
4. Rules for Using the Service
4.1. The Service on the Platform is available exclusively to registered Customers who have an active Account and a sufficient number of Credits to pay for the selected Service.
4.2. The Customer can use the Service available on the Platform by uploading Files for processing and accepting the Service conditions.
4.3. The Service execution process consists of the following steps:
a) The Customer selects a Service and uploads Files for processing.
b) The Platform analyzes the Files and presents the Customer with information about the Files and the Service cost in Credits.
c) The Customer accepts the Service conditions by confirming their agreement and submitting the request for execution.
d) Credits are deducted from the Customer’s Account, and the Platform begins processing the Files.
e) After processing is complete, the Customer gains access to the processed Files for download.
4.4. The Customer bears full responsibility for the content of the Files uploaded to the Platform. It is strictly prohibited to upload Files containing illegal content, violating third-party rights, or posing a security risk to the Platform.
4.5. The Provider reserves the right to refuse Service execution if:
a) the Files violate these Terms and Conditions or there is suspicion that processing them may be illegal,
b) there are justified reasons for refusing Service execution, including technical or organizational limitations,
c) the Provider decides to reject the Service request at any stage without providing a reason.
If Credits have already been deducted for the Service and it is refused, they may be refunded at the Provider’s discretion.
4.6. Files uploaded by the Customer are stored only for the duration of the Service execution and may be automatically deleted upon its completion. Processed Files will be available for download for no less than 4 days, after which they may be permanently deleted.
4.7. The processed Files generated through the Service are intended solely for the Customer’s use. The Customer may not share, resell, publish, analyze, decompile, or use them in any way other than as intended by the Service without prior consent from the Provider.
4.8. The Customer agrees to use the processed Files in compliance with applicable laws. The Customer acknowledges that using modified Files may be subject to local regulations and is fully responsible for ensuring that their use complies with the laws applicable in their jurisdiction.
4.9. The Customer acknowledges that the processed Files generated through the Service are provided “as is” and are intended exclusively for testing and educational purposes. The Customer uses them at their own risk (“use at your own risk”), and the Provider is not liable for any consequences of their use. Additionally, Files are not intended for use in operational, production, or critical systems, and the Provider assumes no responsibility for the effects of their use in such environments.
4.10. The processed Files must not be used in any moving vehicles, including but not limited to cars or autonomous systems. The Provider assumes no responsibility for any consequences resulting from the use of the processed Files in such environments.
4.11. The Customer accepts that the uploaded Files may be used by the Provider for analysis and improvement of the Platform’s algorithms. Prior to such use, the Files may be anonymized if technically feasible and justified for further analysis.
5. Liability and Warranties
5.1. The Provider makes every effort to ensure that the Platform operates correctly and is accessible to Customers. However, the Provider does not guarantee uninterrupted operation or complete reliability of the Platform.
5.2. The Provider reserves the right to conduct scheduled maintenance work, which may result in temporary unavailability of the Platform. Customers will be informed in advance about planned maintenance downtime whenever possible.
5.3. The Provider is not liable for any damages resulting from the use of the Platform, including but not limited to:
a) interruptions in Platform availability due to failures, maintenance, technical work, or other factors beyond the Provider’s control,
b) consequences of File processing through the Service if the Customer has accepted the execution conditions,
c) loss of data uploaded to the Platform or generated by the Service if the Customer did not download them within the specified time,
d) unauthorized access to the Customer’s Account resulting from the Customer’s negligence,
e) downtime, delays, losses, or other negative consequences arising from technical issues with the Service that affected the Customer’s operations,
f) any direct, indirect, incidental, special, punitive, or consequential damages arising from the use of the Platform, including but not limited to lost business profits, data loss, or service unavailability,
g) the Customer’s violations of third-party rights resulting from the uploaded Files or their processing.
5.4. The Customer bears full responsibility for the legality of the Files uploaded to the Platform and for the manner in which the processed Files generated by the Service are used.
5.5. The Provider does not guarantee specific results from File processing. The outcome of the Service may vary depending on the uploaded data and may not always meet the Customer’s expectations. If the Service has been executed in accordance with its technical specifications, discrepancies between the expected and actual result do not constitute grounds for complaints or Credit refunds.
5.6. The Provider does not warrant that the processed Files will meet any specific quality standards or be error-free.
5.7. Under no circumstances shall the Provider’s total liability to the Customer exceed the value of the Credits used to execute the specific Service related to the claim.
6. Complaints and Support
6.1. The Customer has the right to submit a complaint regarding the operation of the Platform or the Service if they believe it has been executed in violation of these Terms and Conditions or a technical error has occurred. Complaints should be submitted promptly after identifying the issue, exclusively via the contact form or email address provided for this purpose on the Platform. Submissions through other channels may not be considered.
6.2. The Provider reviews complaints without undue delay. If additional information from the Customer is required to process the complaint, the response time may be counted from the moment such information is provided. In justified cases, the processing time may be extended, and the Customer will be informed accordingly. Technical support and issue analysis are handled on a best-effort basis, meaning the Provider does not guarantee resolution of every issue, especially if it requires excessive time or analysis of rare and complex cases.
6.3. A complaint may be considered valid if, after analyzing the report, the Provider determines that:
a) a technical error on the Platform prevented the execution of the Service despite Credits being deducted,
b) the outcome of the Service is grossly inconsistent with the description of the Service on the Platform.
6.4. If the complaint is accepted, the Provider may refund the deducted Credits, re-execute the Service, or take other actions to resolve the issue.
6.5. Complaints will not be accepted if:
a) the issue results from malfunctions of the Customer’s software or hardware,
b) the Service was executed in accordance with the conditions presented to the Customer before confirmation,
c) the Customer’s dissatisfaction arises from subjective expectations regarding the results of the Service.
d) the processed File meets the technical requirements of the Service but does not provide the expected outcome or desired quality.
7. Personal Data and Privacy
7.1. Using the Platform involves the processing of the Customer’s personal data for the purpose of providing the Service, managing the Account, offering technical support, and fulfilling legal obligations. The Provider is committed to protecting this data in accordance with applicable laws and the Privacy Policy.
7.2. The Customer has the right to access, correct, delete, restrict processing, and transfer their personal data, as well as to file a complaint with the relevant data protection authority in accordance with applicable regulations. The right to data transfer applies only to personal data and does not include Files uploaded by the Customer to the Platform for Service execution.
7.3. Detailed information about the processing of personal data, including storage, data sharing policies, the Customer’s rights, and how they can be exercised, is provided in the Privacy Policy, which is an integral part of these Terms and Conditions.
8. Final Provisions
8.1. The Provider reserves the right to amend these Terms and Conditions at any time. Changes take effect upon their publication on the Platform unless a different effective date is specified. Customers will be informed in advance of significant changes through the Platform or via email (if the Customer has consented to such communication).
8.2. If the Customer does not accept the changes to the Terms and Conditions, they have the right to discontinue using the Platform and close their Account. Closing the Account does not entitle the Customer to a refund of unused Credits. Continued use of the Platform after the changes take effect constitutes acceptance of the new Terms and Conditions.
8.3. In matters not regulated by these Terms and Conditions, the provisions of the applicable law governing the Provider’s jurisdiction shall apply.
8.4. The parties agree to attempt to resolve any disputes arising from the use of the Platform amicably. If no agreement is reached, disputes will be settled by the competent court in accordance with applicable law.
8.5. Using the Platform constitutes acceptance of these Terms and Conditions. Accepting the Terms and Conditions is a prerequisite for using the Service. If the Customer does not agree to the terms, they should discontinue using the Platform.
8.6. The Provider reserves the right to permanently shut down the Platform at any time due to technical, business, or legal reasons. In the event of Platform closure, Customers are not entitled to a refund of unused Credits or any form of compensation.